e-SINCERE for Health Care Accessibility

(e-SINCERE Trial)

This trial aims to determine if providing stable cell phones and tech assistance can enhance access to community services. It will test three groups: one receiving only a referral to a community service hotline, another receiving a phone, and a third receiving both a phone and digital assistance. The trial seeks patients who have completed an initial service screener and can read or understand English or Spanish. Participants should also be self-sufficient and not reside in nursing facilities. The findings could inform future programs to better support individuals facing economic and technology challenges. As an unphased trial, this study offers a unique opportunity to contribute to innovative solutions for improving access to essential services.

The trial information does not specify whether you need to stop taking your current medications.

In a previous study, researchers explored digital tools to help people connect with community services. These tools have improved access to resources, leading to better health outcomes. The e-SINCERE study builds on this idea by providing stable cell phones and assistance with using digital tools.

Regarding safety, no medical treatment is involved, so the focus is on the ease and effectiveness of the tools. The technology resembles everyday smartphones, which most people find easy to use. No reports of harmful effects have emerged from using phones or digital tools in these settings.

Researchers are excited about the e-SINCERE approach because it aims to enhance healthcare accessibility in innovative ways. Unlike the typical process of simply referring patients to services like the United Way 211, e-SINCERE introduces new layers of support. One group in the trial receives a study-provided cellphone to ensure they can reliably connect with 211 support, addressing a common barrier to access. Another group benefits from a Digital Navigator who not only assists them in accessing 211 but also helps overcome obstacles in connecting to necessary services. This trial is looking to find out how these additional supports can improve access to social services, potentially leading to better overall health outcomes.

Research has shown that digital health tools simplify access to healthcare and connect individuals with necessary services. These tools particularly enhance health and quality of life for people with disabilities. They also help identify and address social needs such as food, housing, and transportation. By serving many people simultaneously, these tools increase healthcare efficiency. This trial will evaluate the effectiveness of various approaches, including the e-SINCERE digital health solution, in improving connections to community services and support.⁶⁷⁸⁹¹⁰